Quality Policy

Within the scope of its main business area (marketing and manufacturing of products for the construction of building/housing interiors) and considering the continual improvement of the implemented management systems and the satisfaction of all interested parties relevant to Gosimat, Management assumes the following commitments:

IN INVESTMENT...

Infrastructures:

- Construction, expansion, maintenance and improvement of industrial halls in order to constantly increase production and storage capacity, providing employees better working conditions.

Equipment and Software:

- Acquisition and constant updating of machines/equipment and specialized software to optimize processes and increase productivity.

In Marketing:

- Loyalty of export markets of greatest interest to Gosimat;

- Promotion of sales in the national market;

- Promotion and dissemination, at national and international level, of the image and notoriety of GOSIMAT, its brands and products.

IN COMMUNICATION...

More effective Communication Mechanisms:

- Constant development of the Website, focusing on its modernization, interactivity and accessibility to relevant information about Gosimat's organization, its products and innovations for all interested parties;

- Updating and modernizing the means of publicizing and promoting Gosimat, brands and products, on social networks, through catalogues and brochures, advertising in the specialty press, participation in fairs, etc.

- Provision of the necessary means to guarantee feedback from interested parties regarding their satisfaction;

- Creation, renovation/constant modernization of product display areas (Showrooms).

Promotion of internal communication:

- Creation and permanent updating of information tables available to all employees in Gosimat's organizational structure, information on labour legislation, hygiene and safety conditions, etc.

- Provision of means of communication that allow employees to establish contact effectively.

IN QUALITY...

Increased Customer Satisfaction:

- Constant improvement in product delivery times by increasing production and logistics efficiency;

- Implementation of more effective mechanisms for service, support and handling of potential customer complaints, reducing response times;

- Personalized support for Customers, ensuring their satisfaction and loyalty.

Guarantees and product safety and Quality control:

- Manufacture and marketing of products duly approved by the competent authorities, which respect and comply with applicable national and international standards and regulations, guaranteeing a good price/quality ratio and safety conditions in their use;

- Definition, implementation and maintenance of effective quality control mechanisms in manufacturing processes, controlling and reducing failures/potential failures that jeopardize customer satisfaction;

- Technical improvement in manufactured products seeking to combine innovation with greater quality, resistance and durability;

- Permanent updating of installation/application manuals and technical and safety sheets for all product ranges, complying with applicable legal requirements.

Rigor and standards in supplies and qualification of our suppliers:

- Implementation of mechanisms that promote effective control of all supplies and a higher standards in the qualification of suppliers.

Continuous improvement of processes and system effectiveness:

- Implementation of the PDCA methodology (plan, do, check, act) and 5 S’s;

- Implementation of residue/waste management methodologies for waste reduction;

- Risks and opportunities identification and implementation of appropriate actions to address them.

IN HUMAN RESOURCES…

Promotion of internal motivation and leadership capacity:

- Implementation of mechanisms that promote motivation and increased performance of employees;

- Promote closeness/family spirit and team spirit among everyone;

- Promote good working conditions, job stability and security.

- Constant commitment to the professional training of employees:

- Development of appropriate training actions in various areas of interest of employees and Gosimat, namely in health and safety at work, training for managers, time management, work organization, etc.

AT SUPPLIERS...

- Implementation of mechanisms that promote better supplier performance and higher standards in the selection, qualification and evaluation of suppliers;

- Communicate performance  evaluation and advice on improvement actions to be taken into consideration;

- Constant sharing of commercial and technical information on products, their markets, requirements/expectations through visits, meetings, training actions, etc.